“It’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations,” Muzyka said in a statement.
“Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility.”
“I believe passionately that the power of our medium flows from our audience, who are deeply involved in how the story unfolds, and who have the uncontested right to provide constructive criticism. At the same time, I also believe in and support the artistic choices made by the development team.”
“The team and I have been thinking hard about how to best address the comments on ME3’s endings from players, while still maintaining the artistic integrity of the game.”
“The journey you undertake in Mass Effect provokes an intense range of highly personal emotions in the player; even so, the passionate reaction of some of our most loyal players to the current endings in Mass Effect 3 is something that has genuinely surprised us.”
“This is an issue we care about deeply, and we will respond to it in a fair and timely way. We’re already working hard to do that.”
“Executive producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey. You’ll hear more on this in April.”
Its good to see a studio not shunning fans or indeed ignoring them entirely. However it is silly that they should even have to appease fans purely because they feel like they are owed a ‘better’ ending. It’s a sure sign that EA and BioWare have plans to expand the series and so don’t want to lose future sales.